ANNIVERSARY SALE: 15% OFF SITEWIDE (CODE: ONEYEAR15), 25% OFF ORDERS OVER $75 (CODE: ONEYEAR25)

Shipping and Returns

Shipping & Returns

All orders are usually processed and shipped within 1-2 business days. We use a cost-based shipping rate, so there are no surprises at checkout. 

Shipping

All items are shipped by either United States Postal Service(USPS) or UPS.

Note: The following shipping tables apply only to shipments within the United States. For international orders, please refer to our international shipping page for more information.

Flat Rate Shipping Charges
Product Total Standard
(3-5 Business Days)
Priority
(2-3 Business Days)
Express Shipping
(2 Business Days Guaranteed)
Up to $75.00 $5.95 $12.95 $35
Over $75.00 FREE $15.95 $35
Rules & Exceptions
* Our flat rate shipping charges are calculated based on pre-tax and pre-discount merchandise totals.
* Flat rate shipping charges apply to orders shipping within the 48 contiguous United States only.
* For orders shipping to Alaska, Hawaii, U.S. territories or international destinations, there may be an additional charge for express deliveries.
* We mainly use USPS as our primary shipping carrier however some heavier packages > 3 lbs. may be shipped using UPS.

* The delivery times for standard delivery are approximate. We will make every effort to ship out your order the following business day.
* All express delivery times are guaranteed
* During severe weather conditions or other natural disasters, delivery times may be delayed.
* Note that the shipping times listed above do not take into account national holidays. Because we can not make shipments when the United States Postal Service is closed, please adjust the above times accordingly when the post office is shut down
** Delivery dates apply to orders shipping within the 48 contiguous United States only. Orders shipping to Alaska, U.S. territories, or international destinations may take up to an additional 5 business days.

Orders are typically shipped the following business day. You will be notified by e-mail if the item is not available to ship within 2-3 days.

Rates For Expedited Shipping:

Please add an additional $35 for UPS Express shipping.

Note: If your Express order shipment cost exceeds $35.00 (Typically packages over 3lbs), you will be responsible for the overcharge. We will make every attempt to contact you via e-mail to advise you of the actual charges prior to shipping your package.

Shipping to Alaska, Puerto Rico and Hawaii

There is no additional shipping charge to Alaska, Puerto Rico or Hawaii. However, we do not offer express shipping to these regions.

International Shipping

We are happy to offer shipping to Canada, United Kingdom, and Australia in addition to the United States on www.kaleidoconcepts.com. Please refer to our international shipping page for more information.

 

Our Refund Policy

At Kaleido Concepts, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products.

Please contact us within 30 days of receiving your order to obtain a return authorization number. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 30 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Once an RMA number has been received, please ship the item(s) by mail to: 

Kaleido Concepts
211 Hope St, #375 
Mountain View, CA 94041

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kaleidoconcepts.com and send your item to: 211 Hope Street Mountain View California US 94041.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.