Shipping and Returns
Shipping & Returns
All orders are usually processed and shipped within 1-2 business days. We use a cost-based shipping rate, so there are no surprises at checkout.
All items are shipped by either United States Postal Service(USPS) or UPS.
Note: The following shipping tables apply only to shipments within the United States. For international orders, please refer to our international shipping page for more information.
(3-5 Business Days)
(2-3 Business Days)
(2 Business Days Guaranteed)
|Up to $75.00||$5.95||$12.95||$35|
Orders are typically shipped the following business day. You will be notified by e-mail if the item is not available to ship within 2-3 days.
Rates For Expedited Shipping:
Please add an additional $35 for UPS Express shipping.
Note: If your Express order shipment cost exceeds $35.00 (Typically packages over 3lbs), you will be responsible for the overcharge. We will make every attempt to contact you via e-mail to advise you of the actual charges prior to shipping your package.
Shipping to Alaska, Puerto Rico and Hawaii
There is no additional shipping charge to Alaska, Puerto Rico or Hawaii. However, we do not offer express shipping to these regions.
We are happy to offer shipping to Canada, United Kingdom, and Australia in addition to the United States on www.kaleidoconcepts.com. Please refer to our international shipping page for more information.
Our Refund Policy
At Kaleido Concepts, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products.
Please contact us within 30 days of receiving your order to obtain a return authorization number. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 30 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Once an RMA number has been received, please ship the item(s) by mail to:
211 Hope St, #375
Mountain View, CA 94041
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 211 Hope Street Mountain View California US 94041.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.